Terms of service

1. The agreement

These terms are between [legal entity name], ABN [number] ("Deliverta", "we") and the business that signs up ("you"). By clicking Sign up with Xero you accept them on behalf of that business. If you are a bookkeeper connecting a client's organisation, you confirm the client has authorised you to do so.

2. What the service does

Deliverta connects to your Xero organisation through Xero's official API, reads quotes, sales invoices and contacts, and turns them into delivery notes and packing slips you can print, batch print and have signed on a phone. When a delivery note is signed, Deliverta attaches the signed PDF to the matching invoice in Xero and can email a copy to your customer.

Deliverta never creates, edits, approves or deletes an invoice, quote, contact or any other accounting record. Attachments are the only thing it writes to Xero. Xero remains your system of record.

3. Your account

• You sign in with Xero. There is no Deliverta password. Keep your Xero login secure.
• Anyone who can sign in to your Xero organisation and connects it can use Deliverta for that organisation.
• You can disconnect an organisation or delete your account at any time from the app.

4. Trial and subscription

• Every new organisation gets a 14-day free trial with no card required.
• After the trial, continued use needs a paid plan: Starter or Pro. Plans and prices are on our website, in Australian dollars for Australian organisations and New Zealand dollars for New Zealand organisations. No GST is added: Deliverta is not registered for GST in Australia or New Zealand.
• Subscriptions are monthly, billed in advance by card through Stripe, and you can cancel at any time from the billing page. Cancelling keeps your plan until the end of the period you have paid for and stops the next charge; we do not refund a part month.
• We may change prices with 30 days' notice by email. The change applies from your next billing period after the notice.
• If a payment fails, Stripe retries the card and emails you. Your plan continues during the retries; if the subscription is cancelled for non-payment, the organisation goes read-only until a plan is chosen again.
• When a trial or plan ends, your delivery notes, packing slips and signed proofs stay readable, downloadable and printable one at a time. Creating new documents, batch printing and signing need a plan.

5. Acceptable use

Use Deliverta for your own business's dispatch paperwork. Do not use it to collect signatures for anything other than delivery of goods, to send unsolicited email, to probe or overload the service, or in a way that breaks the law or Xero's terms. We may suspend an account that does.

6. Your data

• Your documents, templates, signatures and photos are yours. We use them only to provide the service, as our privacy policy describes.
• You are responsible for the accuracy of what is on your delivery notes and for telling signers that their signature and photo are being recorded. The signing page shows a notice for you.
• We keep signed PDFs and their audit records while your account exists, and delete signature images and photos after the retention period you set.
• On deletion of your account, we delete your data within 30 days. Export what you need first.

7. Availability

We aim for 99.5% monthly uptime and give notice of planned maintenance, but the service depends on Xero, Railway, Cloudflare and Mailgun, and we cannot promise it will be uninterrupted. If Xero's API is unavailable, syncs and attachments wait and retry; nothing already signed is lost.

8. Warranties and liability

Deliverta is provided as is. It does not give legal advice, and a signed delivery note is evidence of delivery only to the extent the law in your jurisdiction accepts it. To the extent the law allows, our total liability to you for anything arising from these terms is limited to the fees you paid us in the 12 months before the claim, and neither side is liable to the other for indirect or consequential loss. Nothing here limits rights you have under the Australian Consumer Law or the New Zealand Consumer Guarantees Act that cannot be excluded.

9. Ending the agreement

You can end it at any time by deleting your account. We can end it with 30 days' notice, or immediately if you breach section 5 or do not pay. If we stop offering the service, we will give at least 60 days' notice and a way to export your documents.

10. Xero

Deliverta is an independent app and is not affiliated with, endorsed by or a product of Xero Limited. Xero is a trademark of Xero Limited. Your use of Xero is governed by Xero's own terms.

11. Governing law and changes

These terms are governed by the laws of [State], Australia, and its courts. We will email account holders at least 14 days before a material change to these terms. Continuing to use the service after that date accepts the change.